Refund Policy

At Criminal Rolls, LLC ("we", "us", or "our"), we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds, store credits, or rescheduling of orders may be provided.

1. Refunds Due to Customer Responsibility

If an order is missed due to the responsibility of the customer, Criminal Rolls reserves the right to determine whether a refund will be issued. The following conditions apply:

• Missed Deliveries: The delivery fee for missed deliveries is non-refundable.
• Missed Orders: An attempt will be made to reschedule the order. If rescheduling cannot be completed within 48 hours of the missed order, Criminal Rolls MAY issue a store credit. Refunds to the original payment method are issued only in rare cases at the sole discretion of Criminal Rolls.

2. Refunds Due to Criminal Rolls' Responsibility

If an order is missed or a mistake is made in the order and it is the responsibility of Criminal Rolls, the client will have the option of a refund to their original payment method or a store credit.

3. Refunds Due to Weather or "Acts of God"

In cases where an order is missed due to weather conditions or other unforeseen events classified as "acts of God," Criminal Rolls will attempt to reschedule the order. If rescheduling is not possible, a refund or store credit will be issued based on the customer's preference.

4. Orders Over $100

Orders exceeding $100 for delivery or pick-up that are missed are not eligible for a refund. However, such cases will be evaluated on a case-by-case basis to determine appropriate compensation.

5. General Refund Conditions

• Eligibility: To be eligible for a refund, you must provide a receipt or proof of purchase.
• Processing Time: Refund requests will be processed within 7-10 business days from the date of approval.
• Method of Refund: Refunds will be issued to the original payment method used during the purchase. Store credits will be provided as an alternative.
• Non-Refundable Items: Certain items may be non-refundable. These will be clearly marked on the product page.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support team at support@criminalrolls.com with your order details and reason for the refund.
2. Provide any necessary documentation, such as receipts or proof of purchase.
3. Await confirmation from our team regarding the status of your refund request.

Please allow up to 10 business days for your refund request to be processed.

7. Store Credits

In lieu of a refund, store credits may be issued. Store credits can be used for future purchases on Criminal Rolls and are non-transferable. Store credits do not expire unless otherwise stated.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@criminalrolls.com

By placing an order with us, you agree to the terms outlined in this Refund Policy.